Bella Voice · consult recording and coaching

Coach the consult that actually happened.

Role-play prepares a coordinator for a patient who is not there. Bella Voice takes the consult that was — with everyone’s consent — and shows them the moment it turned, quoting their own words back.

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Availability. Bella Voice is set up with your team rather than self-serve. It is switched on per account, and only once the agreements covering recorded patient audio are in place. We will not turn it on before that, and we do not quote a date we cannot hold.

What it is

The difference between remembering a consult and reviewing one

Nobody recalls the sentence that lost the case. They recall the ending. Bella Voice keeps the sentence.

The Rewind

A marked moment becomes the next rehearsal

A manager marks where the consult turned and quotes the objection in the patient’s own words. One press turns it into a role-play — the same sentence, from a patient who will not let it go. Practicing against the line that actually stopped you beats practicing against a generic one.

The read

Where it turned, not just how it ended

The coaching is narrative and specific: what was asked, what was skipped, where price arrived relative to value. Deliberately no 1–5 grade over a real patient conversation — that number would blur the two things Bella measures separately.

Compliance

Built for HIPAA and real patient data

Recorded consults are protected health information, so Bella Voice stays off until your practice signs a Business Associate Agreement (BAA) with us. Recording sits behind three gates, each asserting a signed agreement rather than a feature toggle. Consent is captured before anything records. Audio is deleted after 90 days; the transcript and the coaching survive it, so the lesson outlives the recording.

How it runs

From consent to rehearsal, in four steps

1

Consent first

Captured before anything records. No consent, no recording — enforced in the software.

2

The consult happens

Recorded in the room, then transcribed with the speakers separated.

3

The read comes back

Specific, narrative coaching on where the conversation turned.

4

Rewind into a rep

The marked objection becomes a role-play against a patient who will not let it go.

The plain facts

What you are actually buying

Consent
Captured first. A gate in the software, not a policy someone has to remember on the day.
Audio retention
90 days. Then it is deleted. The transcript and the coaching remain, so the lesson outlives the recording.
HIPAA
BAA required. No audio records until a Business Associate Agreement is signed; recordings and transcripts are handled as protected health information.
Availability
Per account. Switched on only once the agreements covering recorded patient audio are in place.
Questions

What practices ask about Bella Voice

Do patients have to agree to being recorded?

Yes, and it is captured before anything records. California is a two-party consent state, so this was never going to be a checkbox in a settings screen — it is part of the workflow.

How long do you keep the audio?

Ninety days, then it is deleted. The transcript and the coaching notes survive it deliberately: the value is in what was learned, not in keeping a copy of the conversation.

Can we use the rest of Bella without it?

Yes, and most practices will start that way. Role-play needs no patient data at all, so Bella Coach runs on day one while the agreements for Voice are still being worked through.

How is a consult recorded?

With Bella Companion, a Chrome extension that puts a small card on top of your practice management system. It records from the computer’s microphone only while the coordinator is recording, will not start until consent has been attested, and never reads the page it sits on. How the extension handles data.

Who can see the recordings and transcripts?

Only authorized staff at your practice. Access is enforced per practice and per role in the database, not just hidden in the interface.

The rest of Bella

It is one loop, not four tools

Each part feeds the next: rehearse, present, review, improve.

Bella Coach Treatment coordinators rehearse the case conversation against AI patients who push back, and every rep is scored against your own playbook. See how Bella Coach works → Bella Treatment Desk Build the estimate at the chair from your own fee schedule, then track whether the case was accepted and paid, by coordinator and by office. See how Treatment Desk works →

Hear where your last lost case turned.

A fifteen-minute walkthrough of a recorded consult, the Rewind, and the consent and BAA gates — before anything is switched on for your account.

Book a walkthrough