What it is

The difference between remembering a consult and reviewing one

Nobody recalls the sentence that lost the case. They recall the ending. Bella Voice keeps the sentence.

The Rewind

A marked moment becomes the next rehearsal

A manager marks where the consult turned and quotes the objection in the patient’s own words. One press turns it into a role-play — the same sentence, from a patient who will not let it go. Practising against the line that actually stopped you beats practising against a generic one.

The read

Where it turned, not just how it ended

The coaching is narrative and specific: what was asked, what was skipped, where price arrived relative to value. Deliberately no 1–5 grade over a real patient conversation — that number would blur the two things Bella measures separately.

Compliance

Built for real patient data, at the level that implies

Recording sits behind three gates, each asserting a signed agreement rather than a feature toggle. Consent is captured before anything records. Audio is deleted after 90 days; the transcript and the coaching survive it, so the lesson outlives the recording.

How it runs

Four steps, every week

Consent first

Captured before anything records. No consent, no recording — enforced in the software.

The consult happens

Recorded in the room, then transcribed with the speakers separated.

The read comes back

Specific, narrative coaching on where the conversation turned.

Rewind into a rep

The marked objection becomes a role-play against a patient who will not let it go.

The plain facts

What you are actually buying

Consent: Captured first. A gate in the software, not a policy someone has to remember on the day.
Audio retention: 90 days. Then it is deleted. The transcript and the coaching remain, so the lesson outlives the recording.
Availability: Per account. Switched on only once the agreements covering recorded patient audio are in place.

Questions

What practices ask about Bella Voice

Do patients have to agree to being recorded?

Yes, and it is captured before anything records. California is a two-party consent state, so this was never going to be a checkbox in a settings screen — it is part of the workflow.

How long do you keep the audio?

Ninety days, then it is deleted. The transcript and the coaching notes survive it deliberately: the value is in what was learned, not in keeping a copy of the conversation.

Can we use the rest of Bella without it?

Yes, and most practices will start that way. Role-play needs no patient data at all, so Bella Coach runs on day one while the agreements for Voice are still being worked through.

Coach the consult that actually happened.