When to stop selling and get the doctor
Some objections are financial. Some are clinical. Working a clinical objection as a coordinator is the fastest way to lose a family for good.
Treatment coordinator bonus structures that don’t distort behavior
Pay a coordinator on case acceptance and you will get case acceptance — including the cases that should not have been accepted.
What to look for when hiring a treatment coordinator
Most practices hire for dental experience and end up disappointed. The traits that actually predict a good coordinator, and how to test for them.